Intervene Group Pte. Ltd. Privacy Policy
Last Updated: 24/01/2024
1. Introduction
Welcome to Intervene Group Pte. Ltd. ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore and other relevant data protection laws.
2. Personal Data We Collect
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2.1 In this Privacy Policy, “Personal Data” refers to any data or information about you from which you can be identified either (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Examples of such Personal Data which you may provide to us include (depending on the nature of your interaction with us):
(a) Information You Provide: We may collect personal data that you voluntarily provide to us, such as your name, contact information, and any other information you choose to share with us.
Your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to you which you have provided us in any forms you may have submitted to us, or in other forms of interaction with you;
(b) Information about your use of our website and services, including cookies, IP address, subscription account details and membership details, but only to the extent that we may identify you from such information;
(c) Your employment history, education background, and income levels;
(d) Your payment related information, such as your bank account or credit card information, and your credit history; and
(e) Information about your usage of and interaction with our website and/or services including computer and connection information, device capability, bandwidth, statistics on page views, and traffic to and from our website.
(f) Automated Information: When you interact with our website or services, we may automatically collect certain information using cookies, web beacons, and other technologies. This may include your IP address, device information, and browsing behavior.
3. Collection of Personal Data
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3.1 Generally, we collect your Personal Data in the following ways:
(a) when you submit forms or other documents relating to any of our products or services;
(b) when you register for or use any of our services on websites owned or operated by us or when you register as a member of websites owned and/or operated by us, or use services on such websites;
(c) when you interact with our customer service officers;
(d) when you use some of our services, e.g. our subscription service;
(e) when you establish any online accounts with us;
(f) when you request that we contact you;
(g) when you are contacted by, and respond to, our marketing representatives, agents and other service providers;
(h) when you respond to our request for additional Personal Data;
(i) when you ask to be included in an email or other mailing list;
(j) when you respond to our promotions and other initiatives;
(k) when you submit a job application or a scholarship application;
(l) when you enter into tenancy agreements with us;
(m) when we receive references from business partners and third parties, for example, where you have been referred by them;
(n) when you submit your Personal Data to us for any other reason.
3.2 When you browse our website, you generally do so anonymously but please see the section below on cookies and other related technologies which we have implemented on our website. We do not, at our website, automatically collect Personal Data unless you provide such information to us.
3.3 If you provide us with any Personal Data relating to a third party (e.g. information of spouse, children, parents, employees and/or authorised representatives), by submitting such information to us, you represent to us that you have obtained the consent of the third party to you providing us with their Personal Data for the respective purposes.
3.4 You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested, or processing any requests and applications you may have made to us.
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4. Purposes for the Collection, Use and Disclosure of Your Personal Data
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4.1 Generally, we collect, use and disclose your Personal Data for the following purposes:
(a) responding to, processing and handling your queries, requests, complaints and feedback;
(b) managing the infrastructure and business operations of Intervene Group Pte. Ltd. and complying with internal policies and procedures;
(c) facilitating business asset transactions (which may extend to any merger, acquisition or asset sale);
(d) matching any Personal Data held which relates to you for any of the purposes listed herein;
(e) verifying your identity;
(f) preventing, detecting and investigating crime, including fraud and money-laundering, and analyzing and managing other commercial risks;
(g) protecting and enforcing our contractual and legal rights and obligations;
(h) conducting audits, reviews and analysis of our internal processes, action planning and managing commercial risks;
(i) preventing, detecting and investigating crime and managing the safety and security of our premises and services (including but not limited to carrying out CCTV surveillance and conducting security clearances);
(j) compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and/or
(k) any other purpose relating to or reasonably necessary for any of the above.
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4.2 If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, we may contact you using such Singapore telephone number(s) (including via voice calls, sms, fax or other means) with information about our products and services.
5. How We Use Your Personal Data
We may use your personal data for the following purposes:
(a) To provide and improve our products and services.
(b) To communicate with you, respond to your inquiries, and send you relevant information.
(c) To analyse website usage and trends, and personalize your experience.
(d) To comply with legal obligations and protect our rights.
6. Disclosure of Personal Data
We will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, this Personal Data may be disclosed, to the following groups (not an exhaustive list):
(a) our financial adviser representatives;
(b) our business partners, the insurers;
(c) to third party service providers we may engage to assist us in providing our products and services such as marketing and research, telemarketing, printing, mail distribution, information technology and disaster recovery;
(d) Regulators or Legal authorities or law enforcement agencies when required by law or in response to legal process, to comply with applicable laws or regulation or upon their valid request.
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(e) Other third parties with your consent or as permitted by law.
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7. Marketing/ Optional Purposes
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​7.1 From time to time, we may contact you via mail, electronic mail or telephone (call or SMS-Text), to inform you about new products, services and events that we think may be of interest to you.
7.2 You can let us know at any time by emailing us at hello@intervenegroup.com. if you no longer wish to receive marketing materials and we will remove your details from our direct marketing database.
7.3 Please note that we may still send you non-marketing messages such as surveys, customer-service notices and other service related notices
8. Use of Cookies​
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8.1 A “cookie” is a small piece of information that is placed on your computer when you visit certain websites.
8.2 Cookies are used by the computer to remember your browsing preference, keep track of your interaction with the website and collecting data for access analytics purposes.
9. Data Security
We take reasonable measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
10. Your Rights
You have the right to:
(a) Access and correct your personal data.
(b) Withdraw consent for processing.
(c) Request the deletion of your personal data.
(d) Object to certain processing activities.
To exercise these rights, please contact us at hello@intervenegroup.com.
11. Changes to This Privacy Policy
We may revise and update this Privacy Policy to reflect changes in our business and/or legal or regulatory requirements. We encourage you to review this page periodically for the latest information.
12. Contact Information
If you have any questions or concerns about our Privacy Policy or data practices, please contact us at hello@intervenegroup.com.